Hello everyone! Welcome to TEA TIME! There are a few things that I want to tell you before you join the TEA TIME family. The goal of our company is to be the most special beverage shop in the center Philly. In our company, you will work in a comfortable working environment and have friendly colleagues. We respected every person and we care about everyone’s feeling and thinking. AND! we have breaking room!!! In there, we provide bubble teas and snacks for you every day!!! Also, we expect you are patient and open-minded. We hope you are willing to share your opinions or suggestions in every meeting, and we hope you can follow all of the rules. Welcome to TEA TIME again!!!
Hiring Eligibility and Procedures:
1）You should be patient and open-minded person
2) You should be willing to share your opinions and suggestions in meetings every week
3) You have to respect all of the customers and colleagues
4) Then you can start the application
5) You can fill in the application form on our TEA TIME app, or you can fill this form on our official website, or you can directly go into our shop to look for the manager to get the form and take the interview.
6) in the first two cases, once your application is confirmed, our manager will email you the interview time.
7) If you pass the interview, WELCOME TO JOIN US!!!
Employee Conduct and Dress code
1）We provide same uniform for each staff
2) You are required to wear them everyday
3) If you did not wear in unreasonably in any workday, the five percent of your monthly wage will be gone.
4) If you did not wear it for three or more times, you will be fired.
5) Patient and energy are one of the most important parts for each staff when you face our consumers.
6) Since TEA TIME regards this value as one of the most the most crucial rules, you will be fired if you are reported by customers twice in one year.
Scheduling, vacation time, sick leave
- There are two schedules in TEA TIME.
- 1: You should come into the shop at 7am in the morning, and you can leave at 2 pm.
- 2. You should come into the shop at 2pm, and you can leave at 9 pm.
- Once you are accepted, your manager will add you to the scheduling calendar which will be posted on the wall every Sunday.
- From 1:30 to 2 pm, that is breaking time. You can have lunch in the breaking room.
- You may have seven days executed absent except Christmas break and Thanksgiving break each year.
Christmas break: December 24-25th.
Thanksgiving break: Thanksgiving 1day
- IF THERE IS A FAMILY EMERGENCY, YOU CAN LEAVE, BUT YOU HAVE TO EMAIL THE CEO AHEAD.
- If you are sick, please stay at home and email the manager for executed absent.
- Except Christmas break and Thanksgiving break, we will NOT pay wages to you in all of other breaks.
WORKER SAFETY
- You cannot bully any colleague in any way, including physical harm, verbal attack, and etc.
- Since there are many monitoring cameras in every corner of the entire shop, every behavior or verb is monitored. Therefore, once you are reported by any colleague, you will have warning for the first time. You will be fired if you did that in the second time.
PRODUCT SAFETY
- You are not allowed to put any harmful material into any product.
- You are not allowed to touch any food or drink without washing your hands.
- You are not allowed to go into the food making area if you are sick, especially you have sneeze or a cough.
- ANY of these situations happened once, you will be fired.
CELL PHONE USE:
- You have to turn in your cell phone on the shelf in the breaking room in the morning.
- You can use it during the breaking time.
- After breaking time, you have to return it again.
- Since there are tons of germs on it, we don’t want you to serve the foods after touching it.
Addition
1. How employees and company will compile customer feedback
We have two ways to collect customer feedback. First of all, we will put the survey section on our TEA TIME app and official website. If the consumer does the survey, he or she can get 5% off for their next purchase, but they can only do once a month. Secondly, we will have survey forms in stores. If a customer comes to our store to buy any drink and fill in the form during the last five days of the month, she or he will get 10% off in the next purchase. Then the manager will analyze the data on the last day of each month and we will have a meeting on that day. According to the result, we will adjust and improve our service.
2. Dealing with selling to/upselling/giving deals to customers
Each TEA TIME customer member will have a hard paper card which has ten circles on it. It represented ten cups of bubble teas. When they purchase one cup of bubble tea, our employee will put a stamp mark on it. When the ten of these circles are filled, this customer can get one cup of any type of free drink.
3. Dealing with unhappy customers
When we are dealing with unhappy customers, each employee should be patient and polite whatever this customers’ requirement is reasonable or not. If it is reasonable, we should apologize first, and then deal with the issue. If it is unreasonable, we should say, “We are sorry about that.” Then we can try to figure it out what makes this customer angry or annoyed. According to that, we can try to find the solution, such as give him or her a small gift card.
Tea Time 